Frequently asked questions

PurityLabs offers a wide range of high-quality health and wellness products, including supplements, skincare, and personal care items designed to support your overall well-being.

Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to track your order via the courier's website (e.g., DHL or UPS).

PurityLabs offers a 30-day return period. If you're not satisfied with your purchase, you can return the product in its original, unused condition. For more details, please visit our Return Policy page.

Yes, PurityLabs offers free worldwide shipping for orders with 2 products or more! Shipping within Europe typically takes 1-3 days, while shipping to other countries may take 3-5 days.

You can reach PurityLabs customer support by emailing us at help@puritylabs.co. We are available Monday to Friday from 9:00 AM to 5:00 PM (CET).

To initiate a return, please contact our customer support team at help@puritylabs.co with your order number and the reason for the return. Our team will provide you with return instructions and an authorization if applicable.

We offer a 30-day return period starting from the day your order is delivered. If you need to return a product, ensure it is within this timeframe and in its original, unused condition.

Yes, provided the item is returned in its original condition, with packaging and labels intact. Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7 business days.

The return shipping cost is paid by the customer. Please ensure that the item is packaged securely to avoid any damage during the return process.

Currently, we do not offer direct exchanges. However, you can return the item according to our return policy and place a new order for the product you want.

PurityLabs collects personal information such as your name, email address, phone number, shipping and billing address, and payment details when you place an order, subscribe to our newsletter, or engage with our services. We also collect data automatically through cookies and tracking technologies

We use your personal information to process orders, provide customer support, improve our website, send order updates or promotional emails (if you’ve opted in), and offer personalized experiences. We do not sell your data to third parties.

Yes, we implement various security measures to protect your personal data. We use SSL encryption to secure your payment details, and access to sensitive data is restricted to authorized personnel only. However, no system is completely secure, and we cannot guarantee absolute security.

Yes, you have the right to access, update, or request the deletion of your personal data. You can contact our customer support team at help@puritylabs.co to exercise these rights.

We may share your personal information with trusted third-party service providers (such as payment processors, delivery companies, etc.) to complete your transactions. We do not sell your personal information to third parties for marketing purposes. Additionally, we may disclose your data if required by law or to protect our rights.

PurityLabs offers free worldwide shipping for all orders with 2 or more products. Within Europe, shipping typically takes 1-3 days, and for the rest of the world, it takes approximately 3-5 days.

After your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to track your order through the courier's website (DHL or UPS, depending on the assigned carrier).

Shipping is free for orders with 2 or more products. For orders with fewer than 2 products, we charge a shipping fee of €4.95. There are no hidden shipping costs.

Orders typically take 1-2 business days to be delivered within Europe, and 3-5 business days for international shipments. The total delivery time from placing an order is typically 1-3 business days.

If you want to modify or cancel your order, please contact our customer service as soon as possible. Orders placed over the weekend will be processed on the next business day. We will do our best to accommodate your request before the order is shipped.